YOU SHOULD NOT:

• Attempt to wash any walls or painted surfaces without first contacting Servpro.
• Attempt to shampoo carpet or upholstered furniture without first consulting Servpro.
• Attempt to clean any electrical appliances that may have been close to fire, heat or water without consulting Servpro.
• use any canned or packaged food or beverages that may have been stored close to fire, heat or water (They may have been contaminated)
• Turn on ceiling fixtures if ceiling is wet. Wiring may be wet or damaged.
• Send garments to ordinary dry cleaner. Improper cleaning may set smoke odor.

YOU SHOULD:

• Limit the movement in the structure and keep hands clean to prevent soot particles from being impregnated into the upholstery and carpets.
• Blow-off or brush-vacuum loose soot particles from upholstery, drapes and carpets.
• Place clean towels or old linens on rug and carpet traffic areas to prevent more soiling.
• If the electricity is off, empty the freezer and refrigerator completely and prop doors open.
• Clean and protect the chrome on kitchen and bathroom faucets, trim and appliances with a light coating of vaseline or oil.
• Pour anti-freeze in sinks, toilet bowls and tubs if the heat is off during freezing season.
• Wash off house plants on both sides of the leaves. (water softener helps).
• Change furnace filter.
• Cover upholstered furniture with sheets before use.
• Tape double layers of cheese cloth over air registers.

MOVE OUTS

• Reconstruction will be necessary when the structure has been too badly burned to live in.
• In order for the repairs to proceed smoothly, all personal belongings will be relocated to our warehouse for cleaning, deodorization and storage.
• Our supervised professional moving crew has the knowledge and experience to pack and move entire contents from any size home.
   

ODOR REMOVAL

• Odor exists where there is smoke or fire. Sometimes the worst part of a smoke or fire damage in the home or business is the objectionable odor that remains.
• We provide specialized services that rid your home or business of the offensive odor.
• Our technicians will not merely cover it up with a fragrance, but will get to the source of the odor and neutralize it for good

DUCTWORK & HVAC

The ductwork and return air are usually the first items cleaned and checked at most smoke or fire losses. In most cases, this system was operating when the fire occurred and it can work to circulate the smoke odor throughout the building. The interior of this duct system is often galvanized metal and an excellent surface to attract soot which must be either removed or immobilized before the system can be used. We purge these of all the soot that can be physically removed and a sealant is then fogged into the ductwork system to ensure there is no fallout. The heating, ventilation and air conditioning (HVAC) unit will then be inspected to determine the extent of soot in the unit. The filters in all these HVAC units will either be cleaned or removed to remove any odor and residual soot.

CLOTHING

• Although flames from the fire may not have reached your clothing, soot and/or smoke odor may have left visible signs on your wardrobe. Our trained crews collect all clothing for specialized deodorization and cleaning.
• Fine furs and leathers are carefully inspected and processed by the finest experts in the area.
• Everything in your family's wardrobe is thoroughly deodorized and cleaned so that all garments are free of the lingering smell of smoke.
• Selected clothing items will be rushed to you for your immediate needs while the remaining clothing will be delivered within several days. We guarantee that our services for restoration will never exceed the value of a new item.

CEILINGS & WALLS
"Will my ceilings and walls be the same?"

We hear this question frequently after smoke or fire damage. There are no shortcuts to doing the job right. Using Servpro's® recommended steps and materials, your ceilings, walls and woodwork will be restored to your satisfaction. Your Servpro® technician will pre-test to analyze the extent of the damage. Servpro® will save you money by expertly cleaning lighter soot without the expense of repainting. When there are higher concentrations of soot, Servpro® will clean the area with specific techniques to prepare the surface for smooth repainting.

CARPETS & RUGS

Your carpeting, area rugs and oriental rugs will need a thorough cleaning after a smoke or fire damage. If not properly cleaned immediately, residue from smoke or soot will settle in on the fibers and be ground in every time someone walks on it. Servpro® will prevent long term damage by thoroughly removing all residue with state-of-the-art equipment. Whether it be wall-to-wall carpeting or the most expensive oriental rug, Servpro® is an expert at cleaning all types of carpet fibers.

DRAPES & UPHOLSTERY

Cleaning fine fabrics such as drapery and upholstery materials after an unfortunate smoke or fire loss is where Servpro® excels. All fabrics are carefully inspected and tested to determine which of our five cleaning methods is most appropriate. Our technicians are trained to use machines made specifically for cleaning fine fabrics. Wet or dry cleaning can be done as required by the fabric content and the manufacturer's recommendation. You can be confident in our abilities, knowing we invented the machine that cleans fabrics on location. Servpro® leads the industry with the finest equipment and products available.